If you do not find the answer to your question below, please don’t hesitate to contact us via the “Contact Us” page at the footer of our site.

Customer Service Hours: 10 am to 5 pm PST

We try to respond to all emails within 1-3 business days excluding weekends and Holidays. Please note during sales and promotions email volume is high and we staff up accordingly but there may be some delay in responses but will still respond within 24 hours.

Product Information

All of our furniture meets voluntary ASTM standards in addition to CPSC regulations. We also have created our own rigorous quality control program to stay ahead of industry standards.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

The intentional and functional design behind each Piccalio product ensures child safety and user-friendliness. All toys are handmade using sustainable materials, non-toxic finishing and non-formaldehyde glue to protect both children and the environment.

Use a damp, clean cloth to wipe the surfaces. Slight maintenance may be required over time.

Don’t leave or store your Piccalio products outside. They are protected by a lacquer coating but are made of wood and are therefore susceptible to damage caused by exposure to rain and wet conditions.

We recommend keeping our wood products in dry, non-humid environments, and kept away from heat sources such as radiators, heat registers, stoves, or other appliances that produce heat.

We use different types of FSC Certified wood - Birch, Beech, Pine. We import Pine from New Zealand, Beech from Romania and Germany, and Birch from Russia.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

Discount and promotional codes

We keep our pricing consistent year-round. Through our direct-to-consumer model, we’re able to provide the best prices and best value on our products every day, so we don’t offer specific coupon or discount codes.

Shipping, Delivery, Assembly

US Continental - 1-3 business days processing times. Once processed, it takes between 2-5 business days for the package to be delivered. We'll do our best to meet these shipping estimates, but cannot guarantee them.

International, APO/FPO/DPO and AK, GU, HI, PR, VI destinations - Standard shipping deliveries for international orders may take up to 21 business days.

Pre-orders - The estimated arrival time of our next run of pre-order items will always be available on the product page. ‘Estimated Shipping Date’ lead-times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location. You will be notified via email as soon as your pre-order has been dispatched and is on its way to you. You can always contact us to check on the status of your order.

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

At Piccalio, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us.

If you have received a defective item please contact customer service at hello@piccalio.com within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster.

Piccalio.com ships worldwide.

Shipping calculated rate based on the weight of your shipment and your country/zone for regular shipping.

Customs and import taxes - Please note Piccalio does not cover import liabilities that may be applied by the government of the destination country. Piccalio does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

An automated tracking email will be sent to the email address submitted with the order once your item ships.

You can also check the status of your order here.

Please note, items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

Pre-order Questions

For security purposes, we do not store credit card information. This means you will be charged at the time of purchase.

Order Change & Cancellation

You may change or cancel your order with no additional charges if you notify us before your shipment is processed.

If your order is successfully canceled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.

To submit a cancellation request or make a change to your order, please email hello@piccalio.com

Because orders process within 24-48 hours of being placed there is a small window to make changes. We will do our best to catch the order in process but it is not guaranteed. If an order does go out due to customer error the customer will be responsible for any return.

Please contact hello@piccalio.com to change your order or the address.

Returns, Warranty

Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.

To initiate request for a return, please email hello@piccalio.com.

Yes, we do. Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

For full details about warranty, please visit our Warranty Page.