The delivery time will vary by country and region. We'll do our best to meet these shipping estimates, but cannot guarantee them. These are the current transit time estimates:

US CONTINENTAL
2-7 business days. If the item is on the backorder, please refer to estimated shipping time on the product page.

AK, GU, HI, PR, VI, APO/FPO/DPO destinations
7 - 10 business days

CANADA & EUROPE 
4-15 business days
Customers will be held liable for any local customs or duties that may occur.

REST OF WORLD
Standard shipping deliveries for international orders may take up to 21 business days. Customers will be held liable for any local customs or duties that may occur.

BACKORDERS / PRE-ORDERS 
The estimated arrival time of the item that is on backorder (or pre-order) will be available on the product page. ‘Ships in’ lead-times shown on each product page indicate the estimated date range you can expect the item to ship to your delivery location. You will be notified via email as soon as your pre-order has been dispatched and is on its way to you. You can always contact us to check on the status of your order.

All deliveries are carbon neutral + one tree planted per order

An automated tracking email will be sent to the email address submitted with the order once your item ships.

You can also check the status of your order here.

Please note, items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

You may change or cancel your order with no additional charges if you notify us before your shipment is processed.

If your order is successfully canceled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.

To submit a cancellation request or make a change to your order, please email hello@piccalio.com

Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee. Visit Return Policy page for details.

Yes, we do. Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

For full details about warranty, please visit our Warranty Page.

At Piccalio, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us.

If you have received a defective item please contact customer service at hello@piccalio.com within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster. Depending on the nature of the damage or defect, we will either replace one or more part(s) or send a replacement item.

If an order arrives damaged and if you are able to provide sufficient proof of this damage, please email us at hello@piccalio.com.

If you have purchased Route Protection, please submit the claim here. Please note, claim needs to be submitted within 15 days of delivery date.

If the tracking information shows that the package was delivered, but you are unable to locate the package within 48 hours of the Delivered timestamp, we suggest to check the following:

- Verify the shipping address provided
- Look around the delivery location for your package (e.g. left outside a nearby apartment)
- Check your mailbox or mail storage room
- Ask if someone else in your household accepted the package on your behalf

Unfortunately, we are no longer able to refund or replace these "delivered but lost" orders because the carriers (FedEx, USPS, OnTrac etc.) no longer consider these items lost. There has been a large increase in fraud instances, and they are no longer honoring our claims, even if we provide customer complaints. Our hands are tied in this situation, as we have to follow the same rules of our carrier partners. 

Piccalio is not responsible for any lost or stolen packages.

If you have purchased Route Protection, please submit the claim here. Route covers damaged, lost or stolen parcels. Please note, claim needs to be submitted within 15 days of delivery.

For security purposes, we do not store credit card information. This means you will be charged at the time of purchase.

Yes, however please email us as soon as possible. If your order has started processing, we may not be able to cancel your order anymore.

We are aware of marketing tactics such as promo codes that try to attract you to buy a product at a discounted price. We feel that is unethical and not in alignment with out goals. We’re able to provide the best prices and best value on our products every day, so we don’t offer specific coupon or discount codes.

We try to keep our prices consistent all year around as we maintain a commitment to high-quality materials. We also try our best to practice sustainable inventory strategy, which means inventory is produced as needed and there is no excess to be later discounted.

Use a damp, clean cloth to wipe the surfaces. Slight maintenance may be required over time.

Don’t leave or store your Piccalio products outside. They are protected by a lacquer coating but are made of wood and are therefore susceptible to damage caused by exposure to rain and wet conditions.

We recommend keeping our wood products in dry, non-humid environments, and kept away from heat sources such as radiators, heat registers, stoves, or other appliances that produce heat.

All of our furniture meets voluntary ASTM standards in addition to CPSC regulations. We also have created our own rigorous quality control program to stay ahead of industry standards.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

The intentional and functional design behind each Piccalio product ensures child safety and user-friendliness. All toys are handmade using sustainable materials, non-toxic finishing and non-formaldehyde glue to protect both children and the environment.

We use different types of FSC Certified wood - Birch, Beech, Pine. We import Pine from New Zealand, Beech from Romania and Germany, and Birch from Russia and Baltics.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

We are online and available to chat via live chat Monday - Friday from 10am - 5pm PST. You can send us a note at any time at hello@piccalio.com.

Playing should be fun. But also safe. Piccalio toys and furniture all have a children’s product certificate. They’re non-toxic, FSC certified wood, and compliant with ASTM, Prop65, and the FDA too. We never use harmful chemicals or substances in the making or manufacturing of our products.