I'd been researching toddler towers for months and checking Facebook marketplace incessantly for gently used local options when I FINALLY decided to pull the trigger and just order this one for my 18 month old who was climbing EVERYTHING at home. So very happy I did! I received the tower 2 days after purchasing on a holiday weekend. The printed instructions that were included in the box weren't the best, but I was able to find updated, more specific instructions on the website. Somehow I still managed to build the tower incorrectly so that it didn't fold completely, so I sent an e-mail to customer service who got back to me within a couple hours with the clarifying information I needed to reassemble properly. My daughter loves this tower and we use it throughout the day. It's easy to put together, aesthetically pleasing, and seems super durable and easy to maintain. Love that it came with the little cutting tool as well - a nice "freebie" for an item that isn't cheap, but worth every penny. Impressed with Piccalio's customer service, shipping, and product quality!